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NRF Retail Industry Fundamentals Exam Questions And Answers

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NRF Retail Industry Fundamentals Exam Questions And Answers A retail business, owned by shareholders and have centralized decision making for their multiple store locations is called - ANS-corporation In the retail product cycle, what step comes after distribution and products? - ANS-selling What item is a retail product - ANS-car tire A large facility that manufacturers sent large quantities of product to then distributed to stores is called - ANS-distribution center The period key ter...

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NRF Certificate Test Questions With 100% Verified Answers 2024

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NRF Certificate Test Questions With 100% Verified Answers 2024 which of the filling is a term for physical goods that are bought and sold? a. sales b. products c. pricing d. services - ANS-b. products which of the following is a standard term that describes the audience of retail stores - that is, the people who will buy things from the stores? a. manufacturers b. wholesalers c. buyers d. customers - ANS-d. customers which of the following is a term for intangible things, such as ...

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NRF EXAM REVIEW QUESTIONS AND ANSWERS CORRECT REVIEW 2024

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NRF EXAM REVIEW QUESTIONS AND ANSWERS CORRECT REVIEW 2024 What is a rebate - Answer-a cash refund given for the purchase of a product during a specific period Cust. Brings back pusre w/ strap broken, What do u say? - Answer-How can I resolve this problem for you? How to explain a rebate to cust. - Answer-The customer will get $30.00 off the total at the time of the purchase Scratch on merchandise, How to handle? - Answer-Acknowledge the mark, Take the item back to store for new one Ho...

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Chapter 4- NRF Test Review 100% Verified Solution

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Chapter 4- NRF Test Review 100% Verified Solution If you receive counterfeit money, you should - ANS-delay the customer call the police write your initials an date in the white border _________________ can make a difference in your overall sales during the year - ANS-referrals ________________ is the best means of recommendations - ANS-word of mouth When following up with a customer, it is important to use a method suited to the __________________ - ANS-customer When arranging for deliv...

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NRF Customer Service Study Guide Part 3 Questions And Answers 100% Verified

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NRF Customer Service Study Guide Part 3 Questions And Answers 100% Verified Creating customer loyalty is rewarding for: • The store • The sales associate • The customer • All of the above - ANS-All of the above If the customer isn't shopping alone, you can include the rest of the party by: • Showing some kind of service to others in the party, such as offering a chair, a cup of coffee, and so on • Suggesting that the customer might want to make this shopping decision when h...

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NRF CUSTOMER SERVICE – NEW REVIEW UPDATE 2024

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NRF CUSTOMER SERVICE – NEW REVIEW UPDATE 2024 Horizon electronics is launching a new ali-in-one product. The product can be used to play music, watch movies, check email, and make phone calls. Because there are so many features, you know there will be many questions. Your company is advertising a sale on the product, hoping that customers will buy it from your store rather th~ online or at a competitor's store. How should you prepare for the large amount of clients asking about this ...

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NRF Chapter 2 study guide Questions And Answers

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NRF Chapter 2 study guide Questions And Answers It is important to build a relationship with your customer. In the first few seconds after you notice the customer's arrival, you should: - ANS-Greet the customer and make him feel welcome A new customer comes into your department, but you are helping another customer. You should: - ANSAcknowledge the new customer's presence with eye contact and/or a brief comment that you'll be right with him Projecting a professional and friendly image...

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NRF Customer Service 3 Verified Exam Review Solution 2024

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NRF Customer Service 3 Verified Exam Review Solution 2024 When customers request any of the service "extras" your store offers: • Make a note in your client record system so you can provide more personalized service when those customers return in the future • Tell them they'll have to contact Customer Service for further information • Tell them they'll have to wait until you finish with the other customers in your area before you can give them that amount of time - CORRECT ANS...

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NRF Business of Retail Exam Study Guide 2024 New Update

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NRF Business of Retail Exam Study Guide 2024 New Update 1 / 4 1. account takeover A type of ecommerce fraud where thieves steal customer log in information and then use it to access their retailer loyalty accounts. Use loyalty points to make purchases for themselves. Also known as loyalty fraud. 2. active listening a structured form of listening and responding that focuses the attention on the speaker. The listener must take care to attend to the speaker fully and understand any mes...

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NRF Business of Retail Chapter 1: Retail Industry Overview 2024 Newest Update

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NRF Business of Retail Chapter 1: Retail Industry Overview 2024 Newest Update 1 / 3 1. Retail the process of selling products and/or services to customers in order to earn a profit 2. retailer a business or person that sells products and/or services to customers 3. Customers shoppers, those who purchase goods and services from a business 4. products merchandise, are physical goods that are bought and sold 5. services intangible (Can't be physically owned by the customer) transactions...

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