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Genesys Bundled Exams ( Full Solution Pack) Updated & Verified | Guaranteed Success
Genesys Bundled Exams ( Full Solution Pack) Updated & Verified | Guaranteed Success
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Genesys Certified Cloud Partner (CCP) | 2023 | 115 Questions with 100% Correct Answers | Updated & Verified | 33 Pages
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Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community - a. Genesys Knowledge Network Which one of the Genesys reference resour...
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Voorbeeld 4 van de 33 pagina's
In winkelwagenWhich one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community - a. Genesys Knowledge Network Which one of the Genesys reference resour...
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Genesys ICCS Exam (IC System Configuration and Support) | 2023 | 70 Questions with 100% Correct Answers | Updated & Verified
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Describe the function of the Notifier subsystem. - It acts as the communications hub that all other components of the IC platform use to communicate. Describe the function of the Interaction Processor subsystem - IP tells the system how to behave when an event occurs. It controls the execution of...
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Voorbeeld 2 van de 13 pagina's
In winkelwagenDescribe the function of the Notifier subsystem. - It acts as the communications hub that all other components of the IC platform use to communicate. Describe the function of the Interaction Processor subsystem - IP tells the system how to behave when an event occurs. It controls the execution of...
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Genesys Certification Practice Questions | 2023 | Questions with 100% Correct Answers | Updated & Verified
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Services Layer provides an interface for Genesys components to which of the following? a. Database management systems b. T-Servers c. Tenants d. Switches - a Which of the following includes all of the possible modes in which a Configuration Server can be deployed? a. Configuration Server Pri...
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Voorbeeld 2 van de 10 pagina's
In winkelwagenServices Layer provides an interface for Genesys components to which of the following? a. Database management systems b. T-Servers c. Tenants d. Switches - a Which of the following includes all of the possible modes in which a Configuration Server can be deployed? a. Configuration Server Pri...
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Genesys Cloud Implementation Study Guide | 2023 | 115 Questions with 100% Correct Answers | Updated & Verified
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What are the features of the Contact Center? - 1. Automated Call Distribution (ACD) 2. Real-time and historical reports 3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 4. Supervising tools for Quality Manage...
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Voorbeeld 3 van de 19 pagina's
In winkelwagenWhat are the features of the Contact Center? - 1. Automated Call Distribution (ACD) 2. Real-time and historical reports 3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 4. Supervising tools for Quality Manage...
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In winkelwagen
Genesys Cloud Reporting & Analytics | 2023 | 118 Questions with 100% Correct Answers | Updated & Verified | 20 Pages
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For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - Dynamic Views Dynamic views give you the ability to: - 1. Cu...
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Voorbeeld 3 van de 20 pagina's
In winkelwagenFor immediate, at-a-glance monitoring of key indicators and metrics what should you use? - Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - Dynamic Views Dynamic views give you the ability to: - 1. Cu...
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In winkelwagen
Genesys Cloud Workforce Management | 2023 | 100 Questions with 100% Correct Answers | Updated & Verified
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What is Workforce Management? - The process of ensuring that the right staff are at the right place at the right time to handle customer interactions within performance objectives. A Workforce Management strategy typically includes scheduling, skills management, timekeeping and attendance, intrad...
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Voorbeeld 2 van de 15 pagina's
In winkelwagenWhat is Workforce Management? - The process of ensuring that the right staff are at the right place at the right time to handle customer interactions within performance objectives. A Workforce Management strategy typically includes scheduling, skills management, timekeeping and attendance, intrad...
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Genesys ICCS Exam (Administering the System) | 2023 | 77 Questions with 100% Correct Answers | Updated & Verified
$14.49
What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - Interaction Administrator What is the name of the application that allows the user to answer calls and manage interactions? - Interaction Desktop/Interaction Connect What add-on product ...
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Voorbeeld 2 van de 12 pagina's
In winkelwagenWhat application is used to configure, customize, and maintain various aspects of the PureConnect platform? - Interaction Administrator What is the name of the application that allows the user to answer calls and manage interactions? - Interaction Desktop/Interaction Connect What add-on product ...
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Genesys Cloud CX: Contact Center Administration | 2023 | Questions with 100% Correct Answers | Updated & Verified
$11.49
What three components make up the Genesys Cloud Platform? - Collaborate, Communicate, and Contact Center Which of these are the correct 5 key features of Genesys Cloud Contact Center? a. Agent Interface b. Contact Center Management c. AWS d. Process Automation e. Scripts f. Reports, Dashboar...
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Voorbeeld 2 van de 9 pagina's
In winkelwagenWhat three components make up the Genesys Cloud Platform? - Collaborate, Communicate, and Contact Center Which of these are the correct 5 key features of Genesys Cloud Contact Center? a. Agent Interface b. Contact Center Management c. AWS d. Process Automation e. Scripts f. Reports, Dashboar...
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