Itil® Study guides, Class notes & Summaries
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Business of IT -- Applications -- C846, Test bank. Top Exam Questions and and answers, graded A+
- Exam (elaborations) • 124 pages • 2023
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Business of IT -- Applications -- C846, Test bank. Top Exam Questions and and answers, graded A+ 
 
 
ITIL 4 updates established _______________________________________ practices in the context of customer experience, value streams, and digital transformation. They also incorporate new methodologies, such as Lean, Agile, and DevOps - -IT service management (ITSM) 
 
ITIL (Information Technology Infrastructure Library) - -is a service management framework that offers a good-practice guidance appl...
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ITIL® 4 Foundation (Practice Exam #5)/ Questions and answers. VERIFIED/
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ITIL® 4 Foundation (Practice Exam #5)/ 
Questions and answers. VERIFIED/ 
What is the definition of service management? - -A set of specialized organizational capabilities for 
enabling value to customers 
Identify the missing word(s) in the following sentence. A user is a person who uses [?]. - -Services 
What is the definition of a change? - -The addition, modification, or removal of anything that could 
have a direct or indirect effect on services 
What is defined as a cause, or potential...
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ITIL 4 Foundation Certification exam prep/ ITIL 4 Foundation Practice Exam with Rationale.
- Exam (elaborations) • 21 pages • 2022
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ITIL 4 Foundation Practice Exam with Rationale. 
Which practice includes the classification and ownership of queries and requests from users? 
A. Service desk 
B. Incident management 
C. Change control 
D. Service level management 
 
Which practice identifies metrics that reflect the customer's experience of a service? 
A. Continual improvement 
B. Service desk 
C. Service level management 
D. Problem management 
 
What is the PRIMARY use of a change schedule? 
A. To support 'incident manage...
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ITIL Exam(Updated Study Guide)2022
- Exam (elaborations) • 19 pages • 2022
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ITIL 
espouses the concept of continual improvement for services and the processes that support the services. 
 
 
ITIL® Foundation exam 
Foundation Certificate in IT service management 
 
 
 
 
 
 
01:25 
01:36 
The service lifecycle has five distinct stages: 
service strategy, service design, service transition, service operation, and continual service improvement. 
 
 
Inputs and outputs 
Describes the relationship between this stage and others 
 
 
Principles and key concepts 
Describes the...
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Advanced Performance Analytics CAS-PA Exam Prep ALL SOLUTION 2023/24 EDITION GUARANTEED GRADE A+
- Exam (elaborations) • 24 pages • 2023
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Indicator 
An object which defines a specific measurement you can count or calculate to assess the process performance 
Breakdown 
A grouping of indicators scores by a qualitative attribute such as priority, category, or an assignee 
Widget 
The presentation of the indicators score formatted as a single summary value, a historical trend, or using one of many other visualization types. 
Dashboard 
A canvas containing multiple widgets that together describe a process or a service and target a spec...
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CISA Exam 122 Questions and Terms 122 Questions with Verified Answers,100% CORRECT
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CISA Exam 122 Questions and Terms 122 Questions with Verified Answers 
 
COBIT Framework - CORRECT ANSWER Framework developed by ISACA to support EGIT by providing a framework to ensure that IT is aligned with the business, IT enables the business and maximizes benefits, IT resources are used responsibly, and IT risk is managed appropriately. 
 
(ISO)/International Electrotechnical Commission (IEC) 27000 series - CORRECT ANSWER A set of best practices that provides guidance to organizations impl...
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CISA Exam 122 Questions and Terms 122 Questions with Verified Answers,100% CORRECT
- Exam (elaborations) • 15 pages • 2024
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CISA Exam 122 Questions and Terms 122 Questions with Verified Answers 
 
COBIT Framework - CORRECT ANSWER Framework developed by ISACA to support EGIT by providing a framework to ensure that IT is aligned with the business, IT enables the business and maximizes benefits, IT resources are used responsibly, and IT risk is managed appropriately. 
 
(ISO)/International Electrotechnical Commission (IEC) 27000 series - CORRECT ANSWER A set of best practices that provides guidance to organizations impl...
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IRM4727 2021 Semester Semester 01 & 02 COMBINED INTO SUPER SEMESTER -Assignment 02 QUESTIONS AND MEMORANDUM
- Exam (elaborations) • 51 pages • 2021
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IRM4727 2021 Semester 01 & 02 COMBINED INTO SUPER SEMESTER-Assignment 02 
Page 1 of 51 
IRM4727 2021 Semester Semester 01 & 02 
COMBINED INTO SUPER SEMESTER -Assignment 02 
QUESTIONS AND MEMORANDUM 
IMPORTANT INFORMATION – PLEASE READ CAREFULLY BEFORE DOING THE 
ASSIGNMENTS: 
This module (IRM4727) uses COMPLEX MULTIPLE-CHOICE QUESTIONS (MCQs) ONLY, for 
ALL the ASSIGNMENTS and the EXAM. 
There are 4 general types of complex MCQs used in all the assignments and exam. To help you 
familiarise yo...
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ITIL® 4 Foundation Exams 1-6, Questions & Answers
- Exam (elaborations) • 29 pages • 2023
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ITIL® 4 Foundation Exams 1-6, Questions & Answers-What is the definition of a service? 
 
a) The means by which an organization is directed and controlled 
 
b) A set of specialized organizational capabilities for enabling value to customers 
 
c) A method for visualizing work, identifying potential blockages and resource conflicts, and managing work in progress 
 
d) A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to ma...
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ITIL® 4 Foundation Practice Exam 2023
- Exam (elaborations) • 8 pages • 2023
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ITIL® 4 Foundation Practice Exam 2023
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