Southwest Airlines Communication Study guides, Class notes & Summaries

Which of the following is NOT a resource to use when you do not understand the main idea of a reading assignment? - ️️Spark Notes Which of the following is described as the most important way to solidify understanding of a concept according to the presentation? - ️️Usage Which of the following is NOT a question to ask when using context to determine the meaning of an unfamiliar word? - ️️Are there any drawings in the text which provide illustrations for the word? Which of th...

QUESTIONS AND ANSWERS

1. Which of the following is NOT a resource to use when you do not understand the main idea of a reading assignment? ANS Spark Notes 2. Which of the following is described as the most important way to solidify understanding of a concept according to the presentation? ANS Usage 3. Which of the following is NOT a question to ask when using context to determine the meaning of an unfamiliar word? ANS Are there any drawings in the text which provide illustrations for the word? 4. Which of the f...

1. Which of the following is an inappropriate way to communicate with cus- tomers? Using a customer's proper name Inviting customers to a "customer appreciation party" Telling customers what they want and need Sending out fliers which display information on upcoming sales or new prod- ucts ANS Telling customers what they want and need 2. What is the term used for justifying, proving or enhancing the points which are being made? Connection Review Support Evaluate ANS Support ...

1. Trip report ANS Sent from a worker to a supervisor after returning from a business trip 2. Response report ANS Sent in order to reply to a question or information requested 3. Field report ANS Sent to report on inspection and procedures 4. Directive report ANS Sent in order to state policies or procedures the writer wishes the reader to follow 5. Which of the following is the meaning or subject of information being communicated? ANS Message 6. Which of the following refers to the ch...

Southwest Airlines Professional Communications Certification Final Exam Questions & Revised Correct Answers. Guarantee Pass!! Which of the following is NOT a resource to use when you do not understand the main idea of a reading assignment? - ANSWER : Spark Notes Which of the following is described as the most important way to solidify understanding of a concept according to the presentation? - ANSWER : Usage Which of the following is NOT a question to ask when using context ...

Southwest Airlines Communications Certification Finals Exam Questions & Revised Correct Answers. Guarantee Pass!! Which of the following is NOT a way to ensure you are taking effective notes? - ANSWER : Writing notes after the event to ensure you pay attention during the lecture Writing notes after the event to ensure you pay attention during the lecture - ANSWER : Standardized tests only test low-frequency, difficult words Which of the following is a true statement describi...

QUESTIONS AND ANSWERS