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Architecture The structure of a system or IT service, including the relationships of components to each other. Service acceptance criteria (SAC) A set of criteria used to ensure that an IT service meets its functionality and quality requirements. Service design A phase in the service lifecycle. ...

Complete the sentence by filling in the missing word: IT service management is important for organizations because businesses are ____________IT. dependent on Who developed ITIL? The U.K. Government Which service lifecycle stage is considered to be the core of the lifecycle? Strategy A service t...

Strategy life cycle This is considered the core of the life cycle management process Core Service A service that produces the basic outcome of the customers desire Customer Someone who buys good or services Enabling service A service needed to deliver a core service Enhancing service A service t...

What are the purposes of error control? Each correct answer represents a complete solution. Choose all that apply. A) To identify faulty components B) To reassess the status of known errors that have not been resolved C) To identify and prioritize infrastructure, services, business processes, an...

Recall Definitions (Two questions on Exam) -- Service A means of enabling value co-creation by facilitating outcomes desirable to customers—without their having to manage cost and risk. Utility A functionality offered by a product or service to meet a particular need. Warranty An assurance tha...

Complete the sentence by filling in the missing word: IT service management is important for organizations because businesses are ____________IT. dependent on Who developed ITIL? The U.K. Government Which service lifecycle stage is considered to be the core of the lifecycle? Strategy Someone who...

Which of these statements represents an objective of service level management? Define the level of service clearly and unambiguously. To which of the stakeholders is the delivery of service metrics most important? The customer Which of the following is the central repository of the IT organizatio...

The SVS (service value system) represents how: A) the various components and activities of the organization work together to facilitate value creation through IT-enabled services. B) processes work together to create value in the form of useful products for customers. C) various functions and pr...

What is the purpose of the service configuration management practice? A) To ensure that services deliver agreed levels of availability to meet the needs of customers and users B) To ensure that service availability and performance are maintained at an adequate level in case of a disaster C) To ...

Output A tangible or intangible deliverable of an activity. Change Control (Change Enablement) Maximize the number of successful IT changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule. Deployment Management To move new or c...